The connected life

The feeling of connection presents itself at this time of year in the form of holiday greetings from long-time friends.  For example, a former Outward Bound student of mine recently got in touch announcing his retirement from medicine, based in part on his own health challenges.  These voices from the distant past connect us across vast spans of time to unite the people were then with who we've become now.  I don't mind that holiday greetings are shifting from paper to on-line variations.  As they say, 'it's the thought that counts.'  You are thinking of me and I am thinking of you as we move into another year.  Thinking of others connects us to our past.

We connect with our present through the daily practices that put our minds back into our bodies, be it in the garden, on a run or walking the dogs.  Our wilderness work days are long behind us, but running the trails near Bethells Beach and looking forward to skiing in Utah in a few weeks keep that spirit of the mountains alive deep within us.  As we lose dear friends, we redouble our commitment to live 'on the loose' at least some of the time we have left.

This year I thought of buying an iPhone for my mom.  It was a good idea from a safety point of view with the added benefit that she might vicariously learn how to navigate my dad's iPad.  A better idea, however, was to buy her a yoga mat and take her to her first yoga lesson on her 80th birthday.  Not many people in my home town are yoga people, but the seniors at yoga are fantastic.  They instantly offered a connection to my mother beyond her normal family and church life, just as yoga connects spirit to mind and body. But, the best upshot of this story was that Mom is now teaching her great grand-daughters yoga.  Having made the trip half way around the world to be there for the birthday celebration, I was delighted to hear of this new connection between generations.

There were also some profound professional connections this year.  My new title has meant an opportunity to meet with senior executives at telcos and broadband providers.  A chance meeting at Cambridge last year resulted in high-level meetings within the US military that I could never have imagined.  What I also could not have imagined was the warm welcome and friendship afforded me after overnight flights and sharing a basement bedroom in Arlington with a golden retriever named Hudson.

The connected life doesn't begin with an iPhone. It begins with living in communities, inviting and being invited into networks and relationships. It begins by reaching out across generations and time and staying connected to our bodies and the natural environment.

The connected life starts with well-lived moments coupled with reflection on action.  Events--like a promotion, an Outward Bound course, the death of a loved one or cherished pet--do not constitute our experience, they merely provoke and evoke our interpretation of the event.   Our pattern of sense-making over time makes up what might be called perspective, or even 'wisdom.'  I don't know that I am particularly 'wise' as events and memories appear and re-appear in my life, but when they do--and I pay attention to them--I feel I am living a connected life.

Five Ds to manage your 'In Box'

Toby Ruckert has been working for many years on a solution to information overload and other problems of ubiquitous connectivity. In a recent post, he outlines why and how new tools might help us deal with the volume of contact we recieve from various media.

He writes on his blog:

For several years it was assumed that multitasking is something that would help us to increase our intelligence. It was heavily promoted around early 2000 along the rise of our computer’s ability to do so, but it’s now clear, that except with the Dual N-Back task (which is a quite specific use case of multitasking), the increase of intelligence promoted by multitasking actually is a myth.

So for the two main ways in which people communicate, unification of both is possible, but given a user can only focus properly on one conversation at a time, unifying synchronous communication is less practical at this time.

That said, then why have asynchronous channels not been properly unified yet?

In fact, the sorting and prioritizing of such incoming messages could easily be done as per the users personal preferences (noted above) and such a system could even learn from the users behaviour eventually, making it a more intelligent inbox that gets better and better over time.

Such a Unified Inbox has the ability to sort all incoming messages and conversations according to the individual users relationships, their current focus/interests and related context, rather than just by date, subject, or sender – independent of the source of where the messages came from.

A layer with “unified inbox management features” on top of all asynchronous communication channels would further enable an information worker to deal with such messages in much the same way, rather than having to learn using different systems with different functions for the individual channels where there are frequent media breaks in conversations and synchronicity around contact data.

So what are we doing to give our users a better inbox management experience?

We’re using the concept of 5 “D’s” to empower our users managing all inboxes centrally and completely from one place, namely:

1. Do/Deal with it (Reply/Move etc.)
2. Delegate (Assign/Transfer responsibility, like ticketing & task management)
3. Delete (and Archive)
4. Defer (Delay / with or without reminder – until later)
5. Distribute (i.e. Share a Tweet/Email on FB / vice-versa / Export to other systems etc.)

With them, it’s possible to create structured processes and workflows from previously unstructured (inbox) data, even across communication channels. While every email, tweet or facebook message is a task, because I have to deal with it somehow, it’s still the user’s personal choice of whether to manage tasks within or outside an inbox.

Making this experience (which has become such a big part of our private and working lives) easier, fun and more productive, that’s what Unified Inbox is all about.

Information Overload Day

Today is Information Overload Day.

The Information Overload Research Group has been working on this matter for many years.

This date is marked to remind us to stop mindless information overload.  See more on their web site.

Connectivity Scorecard upgraded

The Connectivity Scorecard has been updated and re-launched with new features and analytics, including:

- New countries included in Innovation and Resource & Efficiency categories

- Times series comparisons of 3-5 years re: how countries performance compares the over years

- Policy/regulation impact analysis

Developed by Janne Rajala of Finland, this is a very nicely designed site.  It was previously sponsored in part by Nokia Siemens and relates connectivity to national performance and productivity.

I have used the site interactively in my MBA classes to start up a conversation about varying levels of connectivity around the world. 

I ask for a students' country of origin and then we look up their home country's connectivity score on the scorecard.

Worth a look!

Staying away in droves

Some commentaries on the digital age suggest that there is a unique economics associated with connectivity, i.e., that the old rules do not apply.

For example, a BBC commentary by Peter Day and colleagues on ubiquitous networks' impact on small, rural businesses emphasized how critical it was to connect far flung operators with customers, suppliers and markets.  Fair enough, but the suggestion was made that 'normal economics do not seem to apply' to the Internet, because no how much supply there is, demand seems to grow and grow to match or exceed supply.

Sounds right, in that we seem to be able to get more Internet speed for less in many cases, i.e., Moore's Law may apply to connectivity.  But, what about micro-economics?  Does demand never curve downward when it comes to connectivity?  Having been 'burnt' by mobile network providers who (still) charge outrageous roaming fees, many of us use only wifi when abroad as data charges dampen our demand for connectivity.

Two other examples suggest that demand for connectivity has marginal limits.

First, consider the Deloitte report ('Upwardly Mobile') that found uptake of mobile services in the UK is far less than the capacity (supply) available there.  The biggest deterrent in the case of organisations is not cost, but rather management's resistance to letting employees out of their sight, a problem certainly not unique to the UK.

Meanwhile, another report from the US suggests that while a large proportion of the population are connected to fast and relatively inexpensive broadband, 20% are opting out, i.e., not connecting.  See 'Most Americans are wired, but millions are not plugged in.'  Again, this phenomenon is not unique to the US as many developed economies are struggling to get the 'last mile' of broadband penetration.

On the one hand, this is another indicator of individual choice, which is important.  But, on the other hand, as more and more modern information and services are available primarily on the Internet, having a large portion of any population disconnected could have a substantial impact on the nation's economic and political development. Ignorance may be bliss, but leaving too many people behind in the Internet age is also problematic.

As for managers' attitudes toward flexible and/or mobile work, are business schools doing enough to educate managers and leaders for a connected age?  What about organisational leadership in an inter-connected, mobile era?  As the Internet has become the nexus of political economy, are we preparing future leaders for this world?

Two tales of digital disruption in the classroom

As we head back into the classroom this semester or quarter, the disruptive changes to the classroom teaching space have never been more dynamic, from a technology perspective.  Consider two recent stories in the New York Times.

In the first story, we learn how a brilliant young student in Mongolia benefits from an M.I.T. MOOC (Mass Open On-line Course) to secure a place in this year's M.I.T. freshman class.  It is an incredible story of the powerful reach of a mega-brand teaching institution into, of all places, Mongolia.  But, this tale is not just about the potential of MOOCs and connectivity to shrink the world. It is really about the vision and responsiveness of M.I.T. to accept highly capable students from around the globe, not just into its on-line courses, but ultimately--for a few--to reap the benefits of campus life at the physical institution.  It is also a story about mentors from top universities and the commitment of local teachers in Mongolia to transform their economic chances through information technologies.  See the story of Battushig Myanganbayar here.

The second story, written by an educator, details the pros and cons of secondary and even some primary schools requiring and, in some cases, providing tablet computers to all students.  This tale gives us a sense of the commercial companies--including Rupert Murdoch's mass media companies--that are developing the technological and development platforms for these initiatives.  We hear radical and reticent reactions to the idea of transforming classroom learning to more individualized instruction, centered primarily on the screen, i.e., the tablet computer.  While the technology providers and teachers both recognize the need for change and improvement in teaching techniques, both acknowledge that the technology itself is not the answer.  It is still about teaching, not the technology.  For more on the tabletization of teaching, see the NY Times story here.

Both stories illustrate what I believe is critical about teaching with technology.  These are drive, desire and design.  What drives the Mongolian teacher to embrace M.I.T.s MOOCs is a deep desire to improve the economic development of the region.  What seems to be driving some school districts' introduction of tablets is strong selling by the technology providers, mixed with a sense of desperation and frustration with America's world ranking in pre-collegiate education.  What is missing from the introduction of such technologies seems to be the development of the teachers' capability to creatively and confidently re-design their teaching techniques to accommodate the technology's affordances.  The point is that good courses require good design and good design in teaching is more than switching eyes back and forth from the teacher to the tablet.

Desire includes the individual learner's attitudes, needs and perceptions.  The Mongolian genius is constantly thinking of new problems to solve--elegantly--for others.  Force-feeding tablets to the full range of high school kids reminds me of the conversation I had a year or so ago with a 16-year old, who spoke derisively about being required to use a 'tablet' at school.  I was surprised to hear so much distain for what I thought would be 'cool' at school, until she made the distinction for me.  She said it would be great if we had iPads, but instead we have to use 'tablets.'  School boards hearing pitches from tablet providers should remember that teens and fashion are not going to be separated soon, or easily.

The lost art of letter writing...

Last evening I had the great pleasure of hearing Drew Bartkiewicz here in the Washington, DC area.  Drew is a co-founder of Lettrs, who are 'building a post office in the cloud.' The basic idea is to re-introduce letter writing as a nearly-lost art form and foundation of personal communication.  The software is elegantly simple, yet compelling in its power to help us reach out and connect with others, be they grandparents who love receiving a physical letter in the mail or someone far way who may have never received a letter in their life.

The fledgling company also has a social mission of helping young people learn the art of crafting a letter and as such offers a counter-point experience to the superficiality of communication media based on 140 characters (of which less than 20% are ever read, much less cherished).

Cool features include being able to send calligraphic letters on Japanese rice paper from your smartphone, and being able to post letters on your fridge, archive old boxes of letters, and so on.  As for the company's business model, my take is that the check may already be in the mail.

For more on the value of personal letters, see my post on Richard Harper's book, Textures.